Caring About Your Comfort & Wellbeing
Pandemic of Covid-19 bring us to live in a new normal. We commitment to cleanliness, health and safety of all our guests and employees. We closely monitoring new information and regularly updates the guidance on our appropriate processes and procedures. Maca Group strictly complies with all requirements set by the Indonesian government.
Cleaning & Sanitation
We are conducting regular cleaning and sanitization of frequently touched surfaces and high-traffic areas such as reception area, restaurant, gym, stretching room, pools, wellness facilities, spa and restrooms. Routine cleaning extends to the employee areas such as offices, employee restrooms and breakrooms.
In Villa Cleaning Service
Cleaning processes for daily housekeeping service including disinfection twice a day during guest stay and improved protocols around handling guest items and laundry. Keep the room empty at least for 24 hours after guest departure.
All guests and employees required to wash hand each time they enter the premises. We provide hand-washing place and hand sanitizer dispensers throughout the resort to maintaining good hand hygiene as it is an important steps individuals that can take to protect themselves.
Masks & Gloves
Our employees are trained and well-equipped with masks, gloves and face shield, and the policies for utilizing them depends on department responsibilities, tasks and local guidance.
Guests also recommended to wear masks while in public areas.
Food and Beverage:
We are implementing a new measurement, enhanced training protocols, food handling standards and sanitation guidelines, and a new service approach at restaurant. We re-arrange the seating capacity at the restaurant and improved in-villa dining to avoid crowding.
All guests and employees are required to have a body temperature check each time they enter the premises. During check-in, guests are asked if they are feeling well or showing any signs of illness, and anyone with a fever above 37 C (99 F) or who is experiencing any symptoms will be advised to see a doctor immediately.
Enhanced Cancellation Policy
Guided by our purpose of care and in listening to our guests, we have extended our cancellation policy to provide further flexibility to help you make travel decisions again.
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. These policies do not apply to convention and group business due to the contractual nature of these reservations.
What Else to Expect
- All resorts and their outlets will comply with local and country-mandated occupancy limits.
- Social distancing will be practiced in all areas of the resort and during transportation.
- Temperature checks will be necessary on arrival, as well as reduced contact at check-in, cashless payments and frequent sanitization of keys and key cards.